Designing the UX Behind ADT Pulse, Comcast Xfinity Home, and Piper
I joined iControl as the founding designer, responsible for shaping the company's first user experiences and eventually building and leading a team of 8 designers across 3 locations.
Our work defined the UX for one of the earliest large-scale smart home platforms, ultimately reaching 3M+ daily active subscribers and powering deployments for industry leaders like ADT, Comcast, and DIY consumers.
Designing for Three Business Units
As the iControl platform grew, so did our solution portfolio. My team grew as well, supporting three business units (internally known as Connect, Converge and Piper). Together, these initiatives blended industrial design, embedded UI, web, and mobile applications into a unified ecosystem.
Connect (ADT Pulse)
Our flagship product, this platform introduced the Orb (a patented status indicator) and Home View (a patented floor plan viewer and editor).
For the Connect platform, I designed the first touchscreen security panel UI, transforming a dated 9-key touch pad experience into a smart home hub for 40% of our users. Connect eventually became the foundation for the ADT Pulse product.
Converge (Comcast Xfinity Home)
After merging with an Austin-based smart home security company, I led the distributed design team to adapt and scale the platform for Comcast's needs. This platform eventually became the foundation for Comcast’s Xfinity Home product.
Piper (DIY System)
Following the acquisition of the B2C company Piper, my team integrated the all-in-one camera system, redesigning the mobile app and consumer-facing components.
Impact and Legacy
The iControl platform set a new standard for smart home security and automation. Patented UI elements including the Orb and Home View influenced how tens of thousands of households monitor and control their environments.
Beyond the product impact, building and scaling a design team across geographies gave me deep experience in leadership, cross-functional collaboration, and sustaining design culture in a high-growth startup.
The company was jointly acquired by Alarm.com and Comcast, and the design foundations we created continue to support one of the largest connected home platforms in the world.